Della Solare Return Policy: Solara UV Umbrella

At Della Solare, we take pride in the quality and craftsmanship of our Solara UV Umbrella. If you are not entirely satisfied with your purchase, we are here to help ensure a smooth and straightforward return process.

Return Window

You have 30 days from the date of delivery to return
your Solara UV Umbrella for a full refund or exchange.

Condition of Returns

To be eligible for a return, your Solara UV Umbrella must
meet the following criteria:

• Unused and in New Condition: The umbrella must not have been used outdoors, exposed to the elements, or show any signs of wear, dirt, or damage.

• Original Packaging: The item must be returned in its original Della Solare packaging, including the protective sleeve and shipping box.

• Tags and Protectors Intact: All original tags must still be attached, and the protective plastic film on the handle (if applicable) must remain unpeeled.

Note: Returns that do not meet these criteria may be
subject to a restocking fee or rejected and sent back to the original shipping
address.

How to Initiate a Return

1. Contact Us: Email our Customer Care team at info@dellasolare.com with your order number and the reason for your return.
2. Receive Your Label: Once approved, we will email you a Return Merchandise Authorization (RMA) number and a printable return shipping label.
3. Pack the Umbrella: Securely pack the Solara UV Umbrella in its original box, ensuring it is well-protected for transit. Include the RMA slip inside the package.
4. Ship It Back: Drop the package off at the designated courier location within 7 days of receiving your return label.

Return Shipping Costs

• Standard
  Returns: A flat-rate return shipping fee depending on the courier fee
  will be deducted from your final refund amount.
• Exchanges:
  Return shipping is complimentary if you choose to exchange your umbrella for a different color or model.

Refunds

Once we receive and inspect your returned umbrella, we will
notify you of the approval or rejection of your refund. Approved refunds will
be processed immediately and automatically applied to your original method of
payment within 5 to 7 business days, depending on your financial
institution.

Damaged or Defective Items

We stand by the premium construction of the Solara UV
Umbrella. If your umbrella arrives damaged or experiences a manufacturing
defect within the first 90 days (such as a faulty canopy mechanism or
structural frame flaw), please contact us immediately with photos of the issue.
We will replace the defective item at no additional cost.

Please note: Our warranty does not cover damage caused by
extreme weather conditions (such as severe wind gusts), improper use, or
standard wear and tear.