Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: October 2026

At DellaSolare, we want every customer to enjoy their purchase. If you experience an issue with your order, we are here to help.

1. Return Period

Customers may request a return or exchange within 30 days from delivery. The product must meet the return requirements outlined below.

2. Return Requirements

To qualify for a return, the item must be unused and in its original condition. All original packaging and accessories must be included, and proof of purchase must be provided.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number, a description of the issue, and photos or videos showing the concern. Our team will review your request and provide assistance.

4. Items Not Eligible for Return

Returns may not be accepted for products damaged through misuse, normal wear and tear, alterations or repairs made without approval, or damage caused by extreme weather conditions. Items without proof of purchase may also be ineligible for return.

5. Return Shipping

For approved returns, customers may be responsible for return shipping costs unless the item received was incorrect or defective. Return instructions will be provided after approval.

6. Refunds

Once the returned item has been received and inspected, approved refunds will be processed. Refund processing time may vary depending on the payment method and the processing times of your bank or payment provider.

7. Exchanges

Exchange requests are subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered.

8. Contact Us

For return or refund assistance, please contact DellaSolare Customer Support.

Email: support@cosmohealthprime.com

Address: 1st Floor, Vista Mall, Santa Rosa-Tagaytay Road, Barangay Santo Domingo, City of Santa Rosa, Laguna, Philippines

DellaSolare
Compact UV Umbrella
A lot easier to love.