Customer Care
FAQ
Frequently Asked Questions
What is DellaSolare?
DellaSolare creates compact UV umbrellas designed with thoughtful details, lightweight construction, and everyday usability.
What makes SOLARA different?
SOLARA is designed to be easy to carry, easy to use, and easy to love — combining compact design, UV protection, and modern aesthetics.
What colors are available?
SOLARA is available in Black and Graphite, carefully selected colors designed to complement everyday style.
Is SOLARA suitable for travel?
Yes. Its lightweight and compact design makes it ideal for everyday carrying and travel.
How do I care for my umbrella?
Allow the umbrella to fully dry before storing. Clean gently using a soft cloth and avoid harsh cleaning materials.
Can I use SOLARA during heavy winds?
SOLARA is designed for everyday sun and weather protection. Like most compact umbrellas, it is not intended for extreme weather conditions.
SHIPPING
Delivered with care.
We carefully prepare every DellaSolare order to ensure it arrives safely.
Order Processing
Orders are processed after payment confirmation and delivered through our trusted delivery partners.
Delivery Times
Delivery times may vary depending on location, courier operations, holidays, and other external factors.
Order Tracking
Once your order has been shipped, tracking information will be provided whenever available.
WARRANTY
Designed to last.
DellaSolare products are created with quality materials and careful craftsmanship.
What’s Covered
Our warranty covers manufacturing defects under normal intended use.
What’s Not Covered
Warranty coverage does not include damage caused by:
- Accidents or misuse
- Improper storage
- Extreme weather conditions
- Normal wear and tear
For warranty questions, please contact support@cosmohealthprime.com.